Privacy Policy — ar999com Pakistan Betting Platform

1. Who We Are

ar999com operates an online betting and gaming platform accessible at ar999com.pro. The platform offers sports betting — including cricket, PSL, T20 internationals, football and esports — alongside casino games, live casino, slots and related gaming products. This Privacy Policy applies to all players who register an account and use the platform.

When we refer to "ar999com", "we", "us" or "our" throughout this policy, we mean the operator of the ar999com.pro platform and the services it provides to registered players in Pakistan.

2. Personal Data We Collect

ar999com collects personal information at various stages of your relationship with the platform. Below is a clear breakdown of what we collect and when.

At Registration

• Full legal name
• Date of birth (for age verification — players must be 18 or older)
• Email address
• Mobile phone number
• Residential address
• Username and password (password is stored in hashed form only)

During Identity Verification

• Copy of National Identity Card (CNIC) or other government-issued ID
• Proof of address documentation where requested
• Selfie or photo for liveness verification in some cases

During Transactions

• JazzCash wallet number or Easypaisa account number used for deposits or withdrawals
• Bank account details (account number, bank name) for bank transfer transactions
• Raast ID where used for instant transfer
• Transaction reference numbers and amounts in PKR
• Debit card details where applicable (processed via secure payment gateway — not stored by ar999com directly)

Through Platform Use

• Betting and gaming history — sports bets placed, casino games played, amounts wagered
• Device information — device type, operating system, browser type
• IP address and approximate location data
• Session duration and platform interaction logs
• Customer support communications — chat transcripts, email correspondence

3. How We Use Your Personal Data

The personal data collected by ar999com is used for the following purposes:

We do not use your personal data for automated decision-making that has a significant legal or financial effect on you without human review. Responsible gaming monitoring tools may flag accounts for review, but final decisions involving account restrictions are reviewed by our team.

4. Legal Basis for Processing

ar999com processes your personal data on the following bases:

• Contract performance: Processing is necessary to deliver the services you signed up for — operating your account, processing your PKR transactions and providing betting and gaming access.
• Legal obligation: We may be required to process and retain certain data to comply with applicable financial record-keeping, anti-money laundering and identity verification requirements.
• Legitimate interest: We process data where we have a legitimate business reason to do so — for example, fraud prevention, security monitoring and platform improvement — where this is not overridden by your rights.
• Consent: For optional communications such as promotional emails and bonus notifications, we process your data based on the consent you provide. You can withdraw this consent at any time through your account settings.

5. Sharing Your Personal Data

ar999com does not sell your personal information. We share data only in specific, limited circumstances and only with parties that have a legitimate need to access it in order to support your use of the platform.

Payment Processors

To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast or bank transfer, we share the minimum necessary payment data with the relevant payment processor. These processors operate under their own privacy and security standards and handle your financial data according to their own policies.

Identity Verification Services

Where we use a third-party service to assist with CNIC verification or liveness checks during the account verification process, your identity documents and associated data are shared with that provider solely for the purpose of verification. Verification providers are contractually bound to process your data only for this purpose.

Game Software Providers

The casino, live casino and slot games on ar999com are provided by third-party software studios. These providers may receive basic session data (such as game session identifiers) necessary to deliver the game experience. They do not receive your full personal profile or payment information.

Legal and Regulatory Requirements

ar999com may disclose personal data to relevant authorities if required to do so by applicable law, court order or legitimate legal process. We will notify you of any such request where we are legally permitted to do so.

6. Payment and Financial Data

Given that ar999com handles real-money transactions in PKR — including deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer — payment data is treated with an especially high level of care.

Card details entered during a deposit are processed directly through a secure payment gateway and are not stored on ar999com servers. Your JazzCash and Easypaisa wallet numbers are stored in association with your account solely to facilitate withdrawals to verified accounts — consistent with our policy of returning funds only to the source method.

Complete transaction histories — showing deposit amounts, withdrawal amounts, dates and payment methods in PKR — are retained in your account for your own reference and for our financial records. You can review your transaction history at any time through your account dashboard.

7. Cookies and Tracking Technologies

ar999com uses cookies — small text files stored in your browser — to make the platform work properly and to understand how it is being used. Here is what each type of cookie does:

Essential Cookies

These are required for the platform to function. They maintain your login session, remember your language and currency preferences, and keep your bet slip active while you browse. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use anonymised analytics data to understand which parts of the platform are most used, where players encounter problems and how sessions typically flow. This helps us improve the platform. Analytics data is aggregated and does not identify individual players by name.

Preference Cookies

These remember choices you have made — such as your preferred sport category or game type — so you don't have to re-select them each visit. They improve your experience without collecting sensitive information.

8. Data Retention

ar999com retains your personal data for as long as your account is open and active. If you close your account, we retain certain data for a further period as required for financial record-keeping and to resolve any outstanding disputes. The specific retention periods are as follows:

• Account and identity data: Retained for the life of the account plus a defined period post-closure for record purposes.
• Transaction records in PKR: Retained for the period required by applicable financial record-keeping standards.
• Betting and gaming history: Retained for the life of the account and a reasonable period post-closure.
• Customer support communications: Retained for a period sufficient to resolve any follow-up queries relating to the original interaction.
• Analytics data: Anonymised on an ongoing basis — individual session logs are not retained indefinitely.

When retention periods expire and there is no legitimate reason to continue holding data, it is securely deleted or permanently anonymised. You may request earlier deletion of your data — see Section 10 for your rights in this area.

9. Data Security

ar999com takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your information against unauthorised access, loss or misuse.

• Passwords are stored using one-way cryptographic hashing — we cannot see your password in plain text
• Data transmission between your device and ar999com uses HTTPS encryption
• Access to personal data within ar999com is restricted to staff who need it to perform their role
• Payment-related data is handled through secure channels with appropriate access controls
• Security monitoring is in place to detect unusual account access patterns

10. Your Privacy Rights

As an ar999com player, you have the following rights regarding the personal data we hold about you:

• Right to access: You can request a copy of the personal data ar999com holds about you at any time.
• Right to correction: If any information held on your account is inaccurate or out of date, you can request that it be corrected. For basic profile details, you may be able to update these directly in your account settings.
• Right to deletion: You can request that ar999com delete your personal data. We will action this where we have no ongoing legal or legitimate reason to retain it. Note that certain financial records may need to be retained for a defined period regardless of a deletion request.
• Right to restrict processing: In certain circumstances you can request that we limit how we use your data while a query is being resolved.
• Right to withdraw consent: Where processing is based on consent — primarily for marketing communications — you can withdraw that consent at any time through your account settings without affecting your platform access.
• Right to data portability: You can request your personal data in a structured, commonly used format where technically feasible.

To exercise any of these rights, contact the ar999com support team. We will acknowledge your request and respond within a reasonable timeframe. We may need to verify your identity before processing a data request to ensure we are responding to the account holder.

11. Minors and Under-18 Players

ar999com is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. The registration process includes a date of birth field and by completing registration a player confirms they are 18 or older.

If ar999com becomes aware that an account belongs to a person under 18, that account will be closed immediately, any balance will be managed in accordance with our Terms and Conditions, and any personal data collected will be deleted promptly.

12. Changes to This Privacy Policy

ar999com may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable requirements or improvements in our data practices. When changes are made, the updated policy will be published on this page with a revised date at the top.

For significant changes that materially affect how your personal data is used, ar999com will make reasonable efforts to notify registered players via email or an in-platform notification. However, it remains your responsibility to review this page periodically to stay informed of the current policy.

Continued use of the ar999com platform after an updated Privacy Policy has been published constitutes your acknowledgement of the revised terms. If you do not agree to updated privacy practices, you should stop using the platform and request account closure.

13. Contact Us — Privacy Queries

If you have any questions about this Privacy Policy, want to understand more about how your data is used, or wish to exercise any of your privacy rights, please contact the ar999com support team. We are available around the clock to assist Pakistan players.

You can reach us via live chat within your account, or by emailing us directly:

For questions specifically about responsible gaming tools — including deposit limits, self-exclusion and cooling-off periods — visit the Responsible Gaming page. For general platform questions, our FAQ page covers the most common queries from Pakistan players.